Client Value Management, Specialist

AIA Group

**
5-8 years project delivery experience
Financial services background required
Customer experience initiative development
** AIA Group is seeking a Client Value Management Specialist to support their Client Value Management and Business Enablement teams in enhancing customer experience and retention initiatives. The ideal candidate will have 5-8 years of experience in project delivery and business analysis, preferably within financial services, and will be responsible for coordinating cross-functional efforts and developing customer-facing materials. **

Job Summary

  • The role supports the Client Value Management team in developing customer experience and retention initiatives for Employee Benefits and pension portfolios.
  • Candidates must possess strong analytical skills to convert research insights into clear recommendations and drive service uplift through structured workplans.
  • AIA Group empowers employees to find their 'better' by supporting a mission to help customers live Healthier, Longer, Better Lives.

Matching Summary

Match Score: 75

** AIA Group is seeking a Client Value Management Specialist to support their Client Value Management and Business Enablement teams in enhancing customer experience and retention initiatives. The ideal candidate will have 5-8 years of experience in project delivery and business analysis, preferably within financial services, and will be responsible for coordinating cross-functional efforts and developing customer-facing materials. **

Skills & Requirements

Must-have

  • 5-8 years project delivery experience
  • Financial services background required
  • Customer experience initiative development
  • Cross-functional stakeholder coordination
  • Business case and requirements documentation

Nice-to-have

  • Consulting or transformation background preferred
  • Digital initiative and UAT exposure
  • Chinese language skills advantageous
  • Insurance industry experience valued
  • Strong creativity and innovation orientation

Key Requirements

  • University graduate degree
  • 5-8 years relevant experience
  • Relevant license(s) if regulated activities involved

Work Rights

Not specified

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