Service Improvement Lead

jobs.unimelb.edu.au

Melbourne, Victoria, Australia
Base: $125,191 - $135,504 py; bonus/equity: not sp...
Lean, six sigma, bpm, service design
Lead cross-functional projects
Engage and influence senior stakeholders
You will lead service and process improvement projects that enhance experiences for students, staff, and academics University-wide

Job Summary

  • You will lead service and process improvement projects that enhance experiences for students, staff, and academics University-wide.
  • Apply a blended toolkit of Lean, Six Sigma, BPM, service design, project management, and change methods.
  • We offer the opportunity to be part of a vibrant community and enjoy a comprehensive range of benefits to support your success and sense of fulfilment, including: Build future financial security with 17% superannuation.

Matching Summary

You will lead service and process improvement projects that enhance experiences for students, staff, and academics University-wide.

Salary

Base: $125,191 - $135,504 p.a.; Bonus/Equity: Not specified; Benefits: 17% superannuation, benefits package including salary packaging, health and wellbeing programs, discounted services, and professional development

Skills & Requirements

Must-have

  • Lean, Six Sigma, BPM, service design
  • Lead cross-functional projects
  • Engage and influence senior stakeholders
  • Facilitate workshops
  • Apply project management skills

Nice-to-have

  • Collaborative team culture
  • Champion continuous improvement mindset
  • Supportive flexible work arrangements
  • Curious and outcomes-focused culture

Key Requirements

  • Relevant Lean, Six Sigma, or BPM qualifications
  • Proven experience in service, process, or business improvement
  • Experience in complex, multi-stakeholder environments
  • Led multidisciplinary teams or working groups

Work Rights

Must have current valid work rights for Australia

Tailored Resume

Cover Letter