Bachelor's degree in business administration or it
Proven track record in customer success role
Experience with saas applications and cloud technologies
The Customer Success Manager is responsible for ensuring successful implementation of software products and driving customer satisfaction for TR Legal in the Philippines
Job Summary
The Customer Success Manager is responsible for ensuring successful implementation of software products and driving customer satisfaction for TR Legal in the Philippines.
This role involves negotiating contract terms, managing renewals, and identifying upsell opportunities while collaborating with cross-functional teams like Product Management and Marketing.
Thomson Reuters offers a hybrid work model, flexible vacation policies, mental health days, and comprehensive benefits including tuition reimbursement and retirement savings.
Matching Summary
The Customer Success Manager is responsible for ensuring successful implementation of software products and driving customer satisfaction for TR Legal in the Philippines.
Skills & Requirements
Must-have
Bachelor's degree in Business Administration or IT
Proven track record in Customer Success role
Experience with SaaS applications and cloud technologies
Strong analytical abilities and data-driven decision making
Excellent written and verbal communication skills
Nice-to-have
Master's degree preferred but not mandatory
Deep understanding of sales processes and techniques
Experience working within the legal technology industry
Ability to travel domestically and internationally as needed
Demonstrated ability to build senior management relationships
Key Requirements
Bachelor's degree required; Master's preferred
Proven success in similar Customer Success role
Experience with CRM systems and Microsoft Office Suite