Customer Contact Comms Analyst

Accenture

Not specified (assumed flexible, possibly hybrid)
Omnichannel customer communications
Email and chat process proficiency
Fast typing skills
Accenture is seeking a Customer Contact Comms Analyst with 3 to 5 years of experience in omnichannel customer communication. The role involves managing customer queries, resolving complaints, and maintaining service level agreements, primarily through email and chat interactions

Job Summary

  • The role involves managing and resolving customer queries, escalations, and complaints within defined service level agreements.
  • Candidates must be proficient in email and chat processes with fast typing skills to handle non-voice interactions effectively.
  • This position requires an individual contributor to analyze lower-complexity problems while working in rotational shifts.

Matching Summary

Match Score: 75

Accenture is seeking a Customer Contact Comms Analyst with 3 to 5 years of experience in omnichannel customer communication. The role involves managing customer queries, resolving complaints, and maintaining service level agreements, primarily through email and chat interactions.

Skills & Requirements

Must-have

  • Omnichannel customer communications
  • Email and chat process proficiency
  • Fast typing skills
  • SLA adherence for fault closure
  • Incident troubleshooting and resolution

Nice-to-have

  • Strong client relationship building
  • Dispute handling abilities
  • Team collaboration skills
  • Adaptability to rotational shifts
  • Deadline management

Key Requirements

  • Any Graduation degree required
  • 3 to 5 years of experience
  • Ability to work rotational shifts

Work Rights

Not specified

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