Ai Success Manager, East

Glean

Remote, United States
Remote
Technical deployment management
Saas product implementation
Enterprise client engagement
Glean is seeking an AI Success Manager to lead customer implementations and engagements, ensuring the successful deployment of their Work AI platform. The role requires a blend of technical expertise and strategic partnership to drive customer success and satisfaction

Job Summary

  • Glean is a Work AI platform that helps enterprises find, use, and act on knowledge through intelligent search and AI agents.
  • The role involves leading end-to-end customer deployments from kickoff to renewal while ensuring measurable business outcomes.
  • Candidates must possess strong technical deployment experience and hold a specific cloud certification such as AWS or Azure.

Matching Summary

Match Score: 85

Glean is seeking an AI Success Manager to lead customer implementations and engagements, ensuring the successful deployment of their Work AI platform. The role requires a blend of technical expertise and strategic partnership to drive customer success and satisfaction.

Skills & Requirements

Must-have

  • Technical deployment management
  • SaaS product implementation
  • Enterprise client engagement
  • Agile and DevOps methodologies
  • Cloud certification required

Nice-to-have

  • Strategic partnership mindset
  • Process documentation expertise
  • Cross-functional collaboration
  • Continuous improvement initiatives
  • Escalation management capability

Key Requirements

  • 3+ years in technical deployment or implementation
  • AWS Certified Cloud Practitioner certification
  • Microsoft Certified Azure Fundamentals certification
  • Google Cloud Digital Leader certification
  • Experience with enterprise clients

Work Rights

Not specified

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