Senior Executive, Customer Experience & Customer Relations

Performance Motors Limited

Singapore
Manage customer feedback lifecycle
Resolve complex escalated cases
Monitor customer satisfaction metrics
The role plays a key part in delivering consistent and exceptional customer experiences while ensuring effective case resolution

Job Summary

  • The role plays a key part in delivering consistent and exceptional customer experiences while ensuring effective case resolution.
  • Candidates will manage the Voice of Customer ecosystem by translating insights into performance improvement actions with relevant teams.
  • Employees will work within a supportive, performance-driven culture as part of a trusted brand with a regional footprint.

Matching Summary

Match Score: 85

The role plays a key part in delivering consistent and exceptional customer experiences while ensuring effective case resolution.

Skills & Requirements

Must-have

  • Manage customer feedback lifecycle
  • Resolve complex escalated cases
  • Monitor customer satisfaction metrics
  • Coordinate customer board meetings
  • Ensure brand consistency in communications

Nice-to-have

  • Luxury or premium-brand experience
  • Strong data analysis skills
  • Excellent written communication
  • Detail-oriented organizational skills
  • Ability to manage multiple priorities

Key Requirements

  • Diploma or Degree in Business Administration or related field
  • Minimum 4 years of relevant CX or CR experience
  • Experience in service-driven environment preferred

Work Rights

Not specified

Tailored Resume

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