Cloud Service Manager

PTC

Remote
Base: $75,000 - $85,000; bonus/equity: discretiona...
Service review presentation preparation
Customer health dashboard management
Client portfolio management
You will support the Retail Service Manager team by managing monthly service reviews, usage reports, and customer health dashboards with high quality and attention to detail

Job Summary

  • You will support the Retail Service Manager team by managing monthly service reviews, usage reports, and customer health dashboards with high quality and attention to detail.
  • The role involves acting as the client point of contact for escalations and coordinating activities related to client environments, upgrades, and cost analysis.
  • PTC offers a comprehensive benefits program including medical, dental, vision insurance, paid time off, tuition reimbursement, 401(k) contributions, and employee stock purchase opportunities.

Matching Summary

You will support the Retail Service Manager team by managing monthly service reviews, usage reports, and customer health dashboards with high quality and attention to detail.

Salary

Base: $75,000 - $85,000; Bonus/Equity: Discretionary bonus and equity grants available; Benefits: Medical, dental, vision, 401(k), tuition reimbursement, and more

Skills & Requirements

Must-have

  • Service review presentation preparation
  • Customer health dashboard management
  • Client portfolio management
  • Escalation point of contact
  • Coordination with internal and external teams

Nice-to-have

  • Motivation for client service
  • Strong relationship building skills
  • Attention to detail
  • ITIL background knowledge

Key Requirements

  • Degree in Computer Science or related field
  • Experience in client service and account management
  • ITIL certification is a bonus

Work Rights

Not specified

Tailored Resume

Cover Letter