Customer Onboarding Manager

Podium

Guatemala City, Guatemala
Base: q.9,000; bonus/equity: not specified; benefi...
On-site
Customer-facing role
Project management
Technical confidence
Own the first 60 days of the customer journey, ensuring a seamless implementation and successful product launch

Job Summary

  • Own the first 60 days of the customer journey, ensuring a seamless implementation and successful product launch.
  • Conduct tailored onboarding sessions and full-team trainings across customer locations.
  • Competitive Salary - Starting at Q.9,000, Law Benefits, Health and Life Insurance, 13 paid holidays.

Matching Summary

Own the first 60 days of the customer journey, ensuring a seamless implementation and successful product launch.

Salary

Base: Q.9,000; Bonus/Equity: Not specified; Benefits: Law Benefits, Health and Life Insurance, 13 paid holidays

Skills & Requirements

Must-have

  • Customer-facing role
  • Project management
  • Technical confidence
  • Fast-paced SaaS environment
  • Fluent English

Nice-to-have

  • Experience with Salesforce
  • Experience with SMB customers
  • Process improvement mindset

Key Requirements

  • 3-5 years experience in Onboarding/Implementation/Project Management
  • Ability to manage multiple projects
  • Experience leading virtual trainings
  • High attention to detail
  • Analytical mindset
  • Must be available to work onsite in Guatemala City

Work Rights

Not specified

Tailored Resume

Cover Letter