It Technical Support Analyst

Sartorius

Second level technical support experience
Endpoint device maintenance and troubleshooting
Software and hardware installation skills
The role focuses on resolving complex technical incidents as second-level support to ensure minimal downtime for end users

Job Summary

  • The role focuses on resolving complex technical incidents as second-level support to ensure minimal downtime for end users.
  • Candidates will manage the full endpoint lifecycle including deployment, distribution, replacement, and repair of hardware.
  • The position offers an opportunity to contribute to Sartorius's mission of translating scientific discoveries into real-world medicine.

Matching Summary

The role focuses on resolving complex technical incidents as second-level support to ensure minimal downtime for end users.

Skills & Requirements

Must-have

  • Second level technical support experience
  • Endpoint device maintenance and troubleshooting
  • Software and hardware installation skills
  • Printer connectivity and maintenance expertise
  • Clear communication with end users

Nice-to-have

  • Experience in IT rollout projects
  • Sustainable solution documentation skills
  • Ambitious team player mindset
  • Dynamic global environment adaptability

Key Requirements

  • Minimum 3 years work experience in IT End User Support
  • Educational training in Information Technology or comparable qualification
  • Fluent English language proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter