Interactive Voice Response -engineer Specialist

Worldpay Inc

Cincinnati, OH, US
Not specified; not specified; competitive salary +...
Ivr solution implementation with genesys
Voicexml scripting for call flows
Restful and soap api development
The role involves designing caller paths and implementing IVR solutions to ensure 99% uptime in collaboration with architects

Job Summary

  • The role involves designing caller paths and implementing IVR solutions to ensure 99% uptime in collaboration with architects.
  • Candidates will utilize advanced technologies including speech recognition (ASR), text-to-speech (TTS), and VoiceXML to enhance user experiences.
  • Worldpay offers a competitive salary, career development resources, and opportunities to support community charities.

Matching Summary

The role involves designing caller paths and implementing IVR solutions to ensure 99% uptime in collaboration with architects.

Salary

Not specified; Not specified; Competitive salary and benefits offered

Skills & Requirements

Must-have

  • IVR solution implementation with Genesys
  • VoiceXML scripting for call flows
  • RESTful and SOAP API development
  • .NET Core and WCF framework usage
  • MS SQL Server database integration
  • Agile project management methodology

Nice-to-have

  • Mentorship of junior developers
  • Code review participation
  • Natural language parameter tuning
  • CRM and ticketing system integration

Key Requirements

  • Master's degree in Computer Science or related field
  • Eight years of progressively responsible experience
  • Experience building RESTful and SOAP APIs
  • Proficiency in JavaScript, HTML, CSS, Ajax, and JQuery
  • Knowledge of SSIS and SSRS technologies

Work Rights

Not specified

Tailored Resume

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