As a Customer Excellence & Digital Transformation Partner, you will drive the evolution of the Supply Chain by managing the Order to Cash journey and enabling digital-first customer interactions
Job Summary
As a Customer Excellence & Digital Transformation Partner, you will drive the evolution of the Supply Chain by managing the Order to Cash journey and enabling digital-first customer interactions.
You will act as a catalyst for change by advising clients on ordering efficiencies, participating in digital solution testing, and collaborating in agile squads to simplify processes.
Roche offers a leadership culture empowering individual contributors with clear development frameworks and rewards based on impact, fostering innovation to advance healthcare globally.
Matching Summary
As a Customer Excellence & Digital Transformation Partner, you will drive the evolution of the Supply Chain by managing the Order to Cash journey and enabling digital-first customer interactions.
Skills & Requirements
Must-have
SAP order management experience
Customer service and billing expertise
Digital onboarding and automation tools
Order lifecycle and pricing management
CRM tools for customer claims
Fluent Spanish and professional English
Nice-to-have
Experience with AGILE methodologies
Consultative logistics and planning skills
Change management and communication
AI and RPA deployment knowledge
Proactive and analytical mindset
Cross-functional collaboration
Key Requirements
Experience in Customer Service or Supply Chain roles
SAP system proficiency required
Fluent Spanish and professional English
Proven track record in automation technology deployment