Customer Service Executive

LINEHAUL EXPRESS SINGAPORE PTE. LTD.

Singapore
Not specified
Manage inbound shipments in singapore
Handle import discrepancies promptly
Coordinate with origin countries
LINEHAUL EXPRESS SINGAPORE PTE. LTD. is seeking a Customer Service Executive responsible for managing inbound shipments, addressing customer inquiries, and ensuring timely resolution of service-related issues. The ideal candidate should possess strong communication skills in English and Chinese, and be adept at handling discrepancies and coordinating with logistics partners

Job Summary

  • The role is responsible for managing assigned inbound shipments and resolving all import discrepancies within Singapore.
  • Candidates must coordinate with delivery vendors to maintain a weekly Proof of Delivery closure rate of 98%.
  • The position requires bilingual communication skills in English and Chinese to handle customer inquiries and arrange ad-hoc good commands.

Matching Summary

Match Score: 85

LINEHAUL EXPRESS SINGAPORE PTE. LTD. is seeking a Customer Service Executive responsible for managing inbound shipments, addressing customer inquiries, and ensuring timely resolution of service-related issues. The ideal candidate should possess strong communication skills in English and Chinese, and be adept at handling discrepancies and coordinating with logistics partners.

Skills & Requirements

Must-have

  • Manage inbound shipments in Singapore
  • Handle import discrepancies promptly
  • Coordinate with origin countries
  • Ensure 98% POD closure KPI
  • Arrange local and international pickups

Nice-to-have

  • English and Chinese language proficiency
  • Experience with Ninja van and TCK couriers
  • Strong problem-solving skills for complaints
  • Ability to work under tight deadlines

Key Requirements

  • Bilingual: English / Chinese
  • Customer service experience
  • Logistics coordination skills

Work Rights

Not specified

Tailored Resume

Cover Letter