Loggerhead Marinas is seeking a Customer Experience Technology Analyst to join their team in Fond du Lac, WI. The role involves supporting customer experience technologies through analytics, platform support, and documentation, requiring a detail-oriented and self-driven individual with experience in CRM systems
Job Summary
Support performance, reliability, and insight generation of customer experience technologies by combining analytics, platform support, testing, intake management, and documentation.
Build and maintain CX analytics and reporting across Salesforce, Power BI, Adobe Analytics, Lucky Orange, and AI insights to deliver accurate, actionable visibility into performance, digital behavior, and experience outcomes.
This role works closely with CX Technology Manager and Support teams to ensure CX platforms are functioning effectively, issues are tracked and resolved efficiently, and insights are documented, reported, and escalated to support CX improvement efforts.
Matching Summary
Match Score: 85
Loggerhead Marinas is seeking a Customer Experience Technology Analyst to join their team in Fond du Lac, WI. The role involves supporting customer experience technologies through analytics, platform support, and documentation, requiring a detail-oriented and self-driven individual with experience in CRM systems.