Manager - L2 Salesforce Configuration Analyst

PwC UK

Buenos Aires, Argentina
Daily l2 technical support for salesforce users
Manage user rights and permissions
Create and maintain salesforce reports and dashboards
Provide daily L2 technical support to global Salesforce users, managing user rights and permissions

Job Summary

  • Provide daily L2 technical support to global Salesforce users, managing user rights and permissions.
  • Identify, diagnose, and resolve technical issues, escalating and tracking as needed, while creating and maintaining reports and dashboards.
  • Analyze integration and data flow problems, and manage elevated access requests.

Matching Summary

Provide daily L2 technical support to global Salesforce users, managing user rights and permissions.

Skills & Requirements

Must-have

  • Daily L2 technical support for Salesforce users
  • Manage user rights and permissions
  • Create and maintain Salesforce reports and dashboards
  • Analyze integration and data flow issues
  • Advanced English proficiency

Nice-to-have

  • Embracing change and intellectual curiosity
  • Empathy and emotional regulation
  • Inclusion and active listening skills
  • IT operations and incident management

Key Requirements

  • 5+ years enterprise Salesforce project experience
  • 5+ years Salesforce Sales Cloud configuration
  • Experience documenting processes and designing solutions
  • Advanced Excel and MS Office skills (desirable)
  • Salesforce Administrator Certification (desirable)

Work Rights

Not specified

Tailored Resume

Cover Letter