Provide multichannel customer service to local and overseas customers including the handling of calls, emails, online chats and enquires from various online channels
Job Summary
Provide multichannel customer service to local and overseas customers including the handling of calls, emails, online chats and enquires from various online channels.
Handle customer requests and resolve customer and resolve customer complaints to ensure customer satisfaction.
Provide high quality service and handle daily operations according to the regulatory and compliance requirements to meet all the quality and service targets.
Matching Summary
Provide multichannel customer service to local and overseas customers including the handling of calls, emails, online chats and enquires from various online channels.
Skills & Requirements
Must-have
handling customer requests and complaints
multichannel customer service
online banking centre operations
shift basis 7x24 operations
Nice-to-have
strong customer-oriented mind set
pro-active, self-motivated, mature
pleasant personality
Key Requirements
Bachelor’s degree or above
At least 2 years call centre experience
HKSI 1, 7, 8 or equivalent & IIQE Paper 1, 2, 3 & 5 and MPF Intermediaries Examination is a must