ADP is seeking a Mas Service Connections Support Specialist in Makati City, Philippines, to provide exceptional client management and technical support related to their products and services. The role involves troubleshooting client issues, collaborating with various departments, and completing stretch assignments to enhance service results
Job Summary
Delivers an exceptional client experience as measured by Transaction surveys, consistently meeting expectations.
Resolve technical issues related to EDI, understanding account structures, work closely with OES, Service, and other BTS groups.
We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging.
Matching Summary
Match Score: 85
ADP is seeking a Mas Service Connections Support Specialist in Makati City, Philippines, to provide exceptional client management and technical support related to their products and services. The role involves troubleshooting client issues, collaborating with various departments, and completing stretch assignments to enhance service results.
Skills & Requirements
Must-have
Resolve technical issues related to EDI
Understanding account structures
Collaborate with OES, Service, and BTS groups
Troubleshoot and resolve client concerns
Communicate with clients and internal support
Nice-to-have
Exceptional client experience delivery
Willing to complete stretch assignments
Build collaborative partnerships
Diffuse volatile situations
Work in a team environment
Key Requirements
Basic knowledge of MAS products, services, processes, & organization
Ability to troubleshoot and resolve complex situations