Santander is seeking a Customer Experience Advisor for its branch in Carmarthen, where the role involves delivering exceptional customer service through various channels, including face-to-face interactions and phone support. The position offers a supportive team environment and opportunities for personal and professional growth
Job Summary
Santander is evolving into a technology-driven organisation, driving a customer-centric transformation.
You will be responsible for acting as the first point of contact for customers, assisting with transactions, queries, and building relationships.
Benefits include a starting salary of 25,000 plus a £500 annual cash allowance, 25 days' holiday, pension contributions, and wellbeing support.
Matching Summary
Match Score: 85
Santander is seeking a Customer Experience Advisor for its branch in Carmarthen, where the role involves delivering exceptional customer service through various channels, including face-to-face interactions and phone support. The position offers a supportive team environment and opportunities for personal and professional growth.
Salary
Base: 25,000; Benefits: £500 annual cash allowance, 25 days holiday plus bank holidays, pension, healthcare, protection, share plans, staff product discounts
Skills & Requirements
Must-have
outstanding customer service
effective communication with customers
day-to-day transactions and queries
customer contact centre calls
fraud and scam protection
Nice-to-have
desire to go above-and-beyond
effective team working skills
flexible, can-do approach
openness to broad range of activities
ability to grow and adapt
Key Requirements
Proven ability to deliver outstanding customer service