Contact center technology implementation experience
American Express Global Business Travel is seeking a Vice President for Demand Optimization and Workforce Intelligence, responsible for enhancing operational efficiency through advanced workforce management strategies and technologies. The role requires extensive experience in workforce management and analytics, with a focus on improving service levels and productivity in a multi-site environment
Job Summary
This strategic enterprise leader is responsible for global demand optimization and workforce intelligence across Traveler Care operations.
The role leverages modern AI-powered WFM platforms and contact center technologies to accelerate productivity and optimize service levels.
Candidates will lead a highly matrixed global team while partnering with executive stakeholders to balance data-driven planning with commercial outcomes.
Matching Summary
Match Score: 85
American Express Global Business Travel is seeking a Vice President for Demand Optimization and Workforce Intelligence, responsible for enhancing operational efficiency through advanced workforce management strategies and technologies. The role requires extensive experience in workforce management and analytics, with a focus on improving service levels and productivity in a multi-site environment.