Product Support Analyst

American Express Global Business Travel

Gurgaon, India
Not specified; not specified; flexible benefits in...
5 years in travel industry experience
3 years gds platform experience
Online booking tool proficiency
Amex GBT seeks a dedicated Product Support Analyst to provide second-level technical support for OBT and Expert Auditor platforms in a 24/7 operational environment

Job Summary

  • Amex GBT seeks a dedicated Product Support Analyst to provide second-level technical support for OBT and Expert Auditor platforms in a 24/7 operational environment.
  • The role requires extensive experience with Global Distribution Systems like Sabre or Amadeus and proven expertise in client servicing within the corporate travel sector.
  • Employees benefit from flexible benefits tailored to their country, travel perks, and access to over 20,000 learning courses on the company's internal platform.

Matching Summary

Amex GBT seeks a dedicated Product Support Analyst to provide second-level technical support for OBT and Expert Auditor platforms in a 24/7 operational environment.

Salary

Not specified; Not specified; Flexible benefits including health insurance and travel perks

Skills & Requirements

Must-have

  • 5 years in travel industry experience
  • 3 years GDS platform experience
  • Online booking tool proficiency
  • 24/7 shift work availability
  • Client servicing and support background

Nice-to-have

  • Strong business writing skills
  • Global team collaboration ability
  • Proactive communication style
  • Flexible problem-solving mindset

Key Requirements

  • Minimum 5 years in travel industry
  • Minimum 3 years hands-on GDS experience
  • Experience with online booking tools
  • Proficiency in Microsoft Office Suite

Work Rights

Not specified

Tailored Resume

Cover Letter