Technical Support Engineer Ii

ESET SOFTWARE AUSTRALIA PTY

Bratislava, Slovakia
Base: from 1,750 eur; bonus: performance bonus up ...
Hybrid
5 years technical support experience
Advanced microsoft windows 10/11 knowledge
Active english and slovak language skills
ESET Software Australia is seeking a Technical Support Engineer II in Bratislava, Slovakia, to provide technical assistance for their products to customers and partners. The ideal candidate should possess at least five years of experience in a similar role, strong English and Slovak language skills, and advanced knowledge of Windows and UNIX/Linux operating systems

Job Summary

  • The role involves providing technical support for ESET products to customers and partners while collaborating with developers to find solutions.
  • Candidates are expected to analyze various logs including product, Windows, and network logs to identify root causes of complex issues.
  • The company offers a comprehensive benefits package including healthcare, performance bonuses up to 10%, and various loyalty perks.

Matching Summary

Match Score: 85

ESET Software Australia is seeking a Technical Support Engineer II in Bratislava, Slovakia, to provide technical assistance for their products to customers and partners. The ideal candidate should possess at least five years of experience in a similar role, strong English and Slovak language skills, and advanced knowledge of Windows and UNIX/Linux operating systems.

Salary

Base: From 1750 EUR; Bonus: Performance bonus up to 10% twice yearly; Benefits: Health insurance, travel card, pension saving, family allowances

Skills & Requirements

Must-have

  • 5 years technical support experience
  • Advanced Microsoft Windows 10/11 knowledge
  • Active English and Slovak language skills
  • Expertise in UNIX/Linux or Windows Server
  • RDBMS and Active Directory knowledge
  • Network topology and protocol analysis

Nice-to-have

  • Experience with ESET PROTECT products
  • Knowledge of REST API integration
  • Familiarity with virtualization technologies
  • Experience with Microsoft Exchange Server
  • Positive attitude towards problem solving
  • Willingness to learn new technologies

Key Requirements

  • Minimum 5 years of similar position experience
  • B2 level proficiency in written and spoken English
  • B2 level proficiency in written and spoken Slovak
  • Required expertise in either UNIX/Linux or Windows Server
  • Basic knowledge of RDBMS and Active Directory

Work Rights

Not specified

Tailored Resume

Cover Letter