Supervisor, Customer Care Program Support – Ams Program Administration

Thermo Fisher Scientific UK

Budapest, Hungary
Customer experience driving
Operational efficiency delivery
Program administration coe
As a Customer Care Program Support Supervisor, you will be responsible for the Asset Management Services (AMS) Program Administration team in Global Business Services, driving customer experience and delivering operational efficiency

Job Summary

  • As a Customer Care Program Support Supervisor, you will be responsible for the Asset Management Services (AMS) Program Administration team in Global Business Services, driving customer experience and delivering operational efficiency.
  • You will be responsible for the AMS Program Admin Center of Excellence (CoE) Team members to ensure that they are clear on roles, responsibilities and priorities, and that they deliver to mutually agreed goals to the highest performance standards.
  • Benefits include a competitive compensation package, comprehensive health & well-being support, career growth & professional development opportunities, and a modern & convenient work environment.

Matching Summary

As a Customer Care Program Support Supervisor, you will be responsible for the Asset Management Services (AMS) Program Administration team in Global Business Services, driving customer experience and delivering operational efficiency.

Skills & Requirements

Must-have

  • Customer experience driving
  • Operational efficiency delivery
  • Program Administration CoE
  • Contract management
  • Data quality assurance
  • System testing support

Nice-to-have

  • Inspire and empower team
  • Interpersonal and change management
  • Continuous improvement foster
  • Innovative, forward-thinking environment
  • Inclusive, multilingual culture

Key Requirements

  • 5+ years people leadership
  • Customer care environment experience
  • Bachelor's or master's degree
  • Fluent English (written and verbal)
  • Working knowledge of core ERPs

Work Rights

Not specified

Tailored Resume

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