Customer Service Rep I - Fraud Ph 04.28.2026 (onsite)
Cbecompanies
Not specified; not specified; not specified
Onsite
High school diploma or equivalent
1 year call center experience preferred
Proficient english verbal and written communication
Cbecompanies is seeking a Customer Service Representative specializing in fraud prevention to engage with customers through inbound and outbound calls. The role emphasizes relationship building, problem-solving, and analyzing transactions to combat fraudulent activities while maintaining a positive customer experience
Job Summary
The role focuses on protecting the client's brand reputation by preventing fraud through effective customer relationship building.
Representatives must analyze account processes and transactions using multiple tools to identify undetected fraudulent activities.
Success is measured by achieving key performance indicators, maintaining high call quality standards, and adhering to strict schedule requirements.
Matching Summary
Match Score: 75
Cbecompanies is seeking a Customer Service Representative specializing in fraud prevention to engage with customers through inbound and outbound calls. The role emphasizes relationship building, problem-solving, and analyzing transactions to combat fraudulent activities while maintaining a positive customer experience.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
High School Diploma or equivalent
1 year call center experience preferred
Proficient English verbal and written communication
Navigate multiple internal systems during calls
Flexible schedule including weekends and holidays
4-5 week training program completion required
Nice-to-have
Strong relationship building skills
Ability to remain calm in stressful situations
Tolerance for repetitive work
Willingness to learn and help others
Positive attitude with coaching receptiveness
Key Requirements
High School Diploma or equivalent
1 year of call center collections or telemarketing experience
Completion of 4-5 week training program
Ability to work flexible schedule including weekends/holidays