Real-time Analyst - Permanent - Barcelona

Papernest

Barcelona, Spain
On-site
Real-time performance tracking
Dynamic resource allocation
Intraday reporting
Your mission is to ensure operational performance by monitoring live metrics and taking immediate action to maintain service levels and productivity

Job Summary

  • Your mission is to ensure operational performance by monitoring live metrics and taking immediate action to maintain service levels and productivity.
  • You will continuously monitor key performance indicators (KPIs) including Service Level (SL), ASA, Queue Backlog, Occupancy and Adherence to ensure operational health.
  • papernest offers an international and inclusive environment with attractive deals on their services, compensation plan for Company Creators, and medical insurance.

Matching Summary

Your mission is to ensure operational performance by monitoring live metrics and taking immediate action to maintain service levels and productivity.

Skills & Requirements

Must-have

  • Real-time performance tracking
  • Dynamic resource allocation
  • Intraday reporting
  • WFM and ACD systems
  • Google Sheets or Excel proficiency

Nice-to-have

  • Problem-solving under pressure
  • Collaborative mindset
  • Business continuity plan mindset
  • Proactive and results-oriented
  • Curiosity for automation

Key Requirements

  • Bilingual French (C2)
  • Professional working proficiency in English
  • Experience with WFM tools (Deputy, Verint, NICE)
  • Experience with ACD systems (Diabolocom, Genesys)
  • Proficiency in Google Sheets or Excel
  • Familiarity with CRM (Salesforce, HubSpot)

Work Rights

Not specified

Tailored Resume

Cover Letter