Service Lane Manager

Land Rover Charlotte

Norfolk, Virginia, US
Supervising service department employees
Overseeing service orders
Managing warranty claims
Assists with managing operations, profitability, and customer satisfaction in the service department, including supervising employees

Job Summary

  • Assists with managing operations, profitability, and customer satisfaction in the service department, including supervising employees.
  • Responsible for answering technical questions, overseeing service orders, diagnosing vehicle problems, and administering warranty claims.
  • Requires setting schedules, assigning tasks, maintaining employee relations, and ensuring a safe, organized work area while adhering to company core values.

Matching Summary

Assists with managing operations, profitability, and customer satisfaction in the service department, including supervising employees.

Skills & Requirements

Must-have

  • Supervising service department employees
  • Overseeing service orders
  • Managing warranty claims
  • Employee relations management
  • Maintaining CSI standards
  • Safe work area maintenance

Nice-to-have

  • Servant leadership
  • Teamwork through trust and respect
  • Commitment to customer enthusiasm
  • Passion for winning
  • Continuous improvement mindset

Key Requirements

  • Associate Degree or higher
  • 5+ years of Automotive work experience
  • Previous management or supervisory experience
  • Valid Driver's License
  • Intermediate Microsoft Office skills
  • Dealership Management System knowledge

Work Rights

Not specified

Tailored Resume

Cover Letter