Order Support Team Leader

Aussie Broadband

Not specified (assumed hybrid based on industry trends).
3+ years customer service leadership experience
Strong understanding of telco industry
Experience with residential and business broadband
Aussie Broadband is seeking an Order Support Team Leader to manage a high-performing team focused on activation and technical support for telco services. The ideal candidate will have experience in customer service and team leadership, with a strong understanding of the telecommunications industry. The company promotes a culture of inclusion and support, offering various benefits to its employees

Job Summary

  • The role involves leading a high-performing team to deliver activation and technical support across residential and business telco services while ensuring SLAs and KPIs are met.
  • Aussie Broadband offers extensive benefits including 26 weeks paid parental leave, discounted internet and mobile services, and a Fitness Passport.
  • The company is a B Corp Certified organization that values inclusion, diversity, and community engagement through its Pledge 1% commitment.

Matching Summary

Match Score: 85

Aussie Broadband is seeking an Order Support Team Leader to manage a high-performing team focused on activation and technical support for telco services. The ideal candidate will have experience in customer service and team leadership, with a strong understanding of the telecommunications industry. The company promotes a culture of inclusion and support, offering various benefits to its employees.

Skills & Requirements

Must-have

  • 3+ years customer service leadership experience
  • Strong understanding of telco industry
  • Experience with residential and business broadband
  • Proven ability to manage team workloads and rosters
  • Second-level escalation support skills

Nice-to-have

  • Continuous improvement mindset
  • Adaptable leader supporting change
  • Strong stakeholder engagement skills
  • Culture of inclusion and diversity advocacy

Key Requirements

  • 3+ years experience in customer service roles
  • Demonstrated people leadership and coaching skills
  • Strong organizational and time management abilities

Work Rights

Not specified

Tailored Resume

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