The Manager of Voice of Customer (VOC) Operations is a leadership role responsible for the operational excellence of NABs enterprise customer feedback ecosystem
Job Summary
The Manager of Voice of Customer (VOC) Operations is a leadership role responsible for the operational excellence of NABs enterprise customer feedback ecosystem.
This role owns the platform processes, performance and vendor relationship that ensure customer feedback is consistently captured, distributed and actioned to drive meaningful CX improvement across the Group.
We’re looking for the best and brightest to deliver the best for our customers.
Matching Summary
The Manager of Voice of Customer (VOC) Operations is a leadership role responsible for the operational excellence of NABs enterprise customer feedback ecosystem.
Skills & Requirements
Must-have
VOC platform operations
customer feedback ecosystem
vendor relationship management
survey program delivery
stakeholder relationship building
Nice-to-have
customer obsessed mindset
innovation and continuous improvement
diverse and inclusive workplace
Key Requirements
5+ years' experience in CX, research, customer advocacy, customer strategy
Experience with VOC programs and customer feedback systems
Experience leading teams
Proven ability to build strong, credible stakeholder relationships