Base: not specified; bonus/equity: commission plan...
Remote
Customer success management experience
Managing $2m plus arr portfolio
Experience with saas environment
Senior Customer Success Managers partner with clients to ensure continued value realization of the product, influencing client retention, satisfaction, revenue growth, and product adoption
Job Summary
Senior Customer Success Managers partner with clients to ensure continued value realization of the product, influencing client retention, satisfaction, revenue growth, and product adoption.
Unily offers a flexible hybrid work environment with a strong team culture, modern office spaces, and a comprehensive benefits package including vacation, medical coverage, and 401(k) matching.
The company is recognized as a leader in employee experience platforms with multiple industry awards and a commitment to sustainability and community involvement.
Matching Summary
Senior Customer Success Managers partner with clients to ensure continued value realization of the product, influencing client retention, satisfaction, revenue growth, and product adoption.
Salary
Base: Not specified; Bonus/Equity: Commission plan included; Benefits: Medical, dental, vision coverage, 23 vacation days, 10 sick days, 401(k) match, life and AD&D coverage
Skills & Requirements
Must-have
Customer Success Management experience
Managing $2M plus ARR portfolio
Experience with SaaS environment
Digital workplace platform knowledge
Use of customer success tools
Managing multinational organizations
Nice-to-have
Excellent attention to detail
Solution driven mindset
Ability to work independently and in teams
Proactive and motivated
Calm under pressure
German language skills
Key Requirements
7+ years in Customer Success or Account Management
Managing portfolios with $2M+ ARR
Experience with large multinational organizations
Experience in SaaS companies
Familiarity with Planhat, Salesforce, Gong, Microsoft Office, Miro