Senior Technical Support- Windows (l2)

Ibkr

Hong Kong, Hong Kong
On-site
Windows server 2012 – 2019
Windows desktop/server os support
Vmware horizon view app volumes
Interactive Brokers Group is seeking a Senior Technical Support professional for Windows systems in Hong Kong. The role focuses on Level 2 end-user support and requires solid experience in Windows Server and VDI technologies

Job Summary

  • This role encompasses Level 2 End User and Windows system support, requiring knowledge of Desktop Virtualization and responsibility for maintaining, troubleshooting, and supporting issues related to the VMware VDI system and Windows Desktops.
  • You will provide 1st and 2nd level End User Computing (EUC) support, application installations, and support for all Regional employees, participating in the Root Cause Analysis (RCA) process for all VMware & Windows problems.
  • Benefits include a competitive salary, annual performance-based bonus and stock grant, excellent health and welfare benefits, competitive annual leave, daily in-house lunch, and opportunities for career progression.

Matching Summary

Match Score: 85

Interactive Brokers Group is seeking a Senior Technical Support professional for Windows systems in Hong Kong. The role focuses on Level 2 end-user support and requires solid experience in Windows Server and VDI technologies.

Skills & Requirements

Must-have

  • Windows Server 2012 – 2019
  • Windows Desktop/Server OS support
  • VMware Horizon View App Volumes
  • Dell Desktop hardware
  • HP server hardware
  • Office 365 user management
  • TCP/IP, Subnetting, Routing, SMTP

Nice-to-have

  • Windows and 3rd party Patch Management
  • large-scale MDM solutions
  • PowerShell scripting
  • Active Directory / DHCP / DNS / Group Policy

Key Requirements

  • 3-5 years of Windows Server 2012-2019 knowledge
  • 5-10 years of Windows Desktop/Server OS experience
  • 3-5 years of VDI Image implementation/maintenance
  • 3-5 years of VMware Horizon View App Volumes support
  • 5-10 years of Dell Desktop hardware experience
  • 3-5 years of HP server hardware experience
  • 3-5 years of Office 365 user management
  • 5-10 years in a global financial organization

Work Rights

Not specified

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