It Help Desk Technician

IonQ

College Park, United States
Base: $28.62 - $34.56; bonus/equity: included; ben...
On-site
End-user support
Hardware and software troubleshooting
Audio visual equipment setup
Provide comprehensive IT support to over 1100 global users, performing one-on-one end-user problem resolution via phone, instant messaging, and in-person interactions

Job Summary

  • Provide comprehensive IT support to over 1100 global users, performing one-on-one end-user problem resolution via phone, instant messaging, and in-person interactions.
  • Configure and deploy end-user desktop hardware, software, and peripherals, and setup audio visual equipment for onsite meetings and earnings calls using Zoom.
  • The role requires a Bachelor's degree in IT or equivalent experience, with 3+ years of IT experience in a similar role, working with ITSM tools (Jira).

Matching Summary

Provide comprehensive IT support to over 1100 global users, performing one-on-one end-user problem resolution via phone, instant messaging, and in-person interactions.

Salary

Base: $28.62 - $34.56; Bonus/Equity: Included; Benefits: Comprehensive medical, dental, and vision plans, matching 401K, unlimited PTO and paid holidays, parental/adoption leave, legal insurance, and a home technology stipend.

Skills & Requirements

Must-have

  • End-user support
  • Hardware and software troubleshooting
  • Audio visual equipment setup
  • Mobile device management
  • ITSM tools (Jira)
  • Linux, Windows, MacOS support

Nice-to-have

  • SSH/RDP OS protocols
  • Google Workplace support
  • Endpoint security solutions
  • Virtualization and cloud environments
  • Networking fundamentals

Key Requirements

  • 3+ years of IT experience
  • Bachelor's degree in IT or equivalent experience
  • Experience with ITSM tools (Jira)
  • Understanding of IDP and MDM concepts
  • Experience supporting SAS applications and collaboration tools

Work Rights

Not specified

Tailored Resume

Cover Letter