Technology, Service Desk Associate

BTIG

New York, United States
Base: $85,000.00 - $115,000.00 py; bonus/equity: n...
On-site
Troubleshoot hardware, windows 10/11
Install and upgrade software
Support ms office, onedrive, zoom
Serve as the first point of contact for customers needing technical assistance, managing trouble calls via ticketing system, phone, remote, and desk side visits

Job Summary

  • Serve as the first point of contact for customers needing technical assistance, managing trouble calls via ticketing system, phone, remote, and desk side visits.
  • Troubleshoot hardware, Windows 10/11, and application issues, including installation and configuration of various software and hardware.
  • Provide first level network support and troubleshooting for wireless and wired configurations, with a basic understanding of Active Directory.

Matching Summary

Serve as the first point of contact for customers needing technical assistance, managing trouble calls via ticketing system, phone, remote, and desk side visits.

Salary

Base: $85,000.00 - $115,000.00 per year; Bonus/Equity: Not specified; Benefits: Competitive benefits package

Skills & Requirements

Must-have

  • Troubleshoot hardware, Windows 10/11
  • Install and upgrade software
  • Support MS Office, OneDrive, Zoom
  • Market Data Feeds support
  • First level network support
  • Active Directory basic understanding

Nice-to-have

  • Trading desk support experience
  • Fast-paced environment adaptability
  • Continuous improvement passion

Key Requirements

  • 2-4 years IT Support experience
  • Customer-facing experience
  • ServiceNow experience
  • Windows 10/11 proficiency
  • Microsoft/Office 365 proficiency
  • System Center Configuration Manager experience
  • Patch management experience
  • C-suite executive support experience
  • Brokerage firm experience preferred
  • High school degree required
  • College degree strongly preferred
  • MS900 certification willingness

Work Rights

Authorized to work full time in the U.S.

Tailored Resume

Cover Letter