Fraud Client Services Representative

Bank of America (GHR)

Hunt Valley, MD, United States
Base: $25.00 - $27.88 hourly; bonus/equity: not sp...
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1+ years customer service experience
Intermediate computer proficiency
Ability to work weekends and holidays
** Bank of America is seeking a Fraud Client Services Representative to provide support and resolution for client issues related to fraud in an inbound contact center environment. The role requires strong communication skills, attention to detail, and experience in customer service, with an emphasis on delivering a positive client experience. **

Job Summary

  • This role is responsible for providing resolution of multi-product fraud related client requests by answering calls, chats, or emails.
  • The position requires accuracy, logic, and the ability to toggle between systems while communicating resolutions to deliver a great client experience.
  • Employees are eligible for industry-leading benefits including paid time off and resources to support sustainable growth.

Matching Summary

Match Score: 75

** Bank of America is seeking a Fraud Client Services Representative to provide support and resolution for client issues related to fraud in an inbound contact center environment. The role requires strong communication skills, attention to detail, and experience in customer service, with an emphasis on delivering a positive client experience. **

Salary

Base: $25.00 - $27.88 hourly; Bonus/Equity: Not specified; Benefits: Industry-leading benefits and paid time off

Skills & Requirements

Must-have

  • 1+ years customer service experience
  • Intermediate computer proficiency
  • Ability to work weekends and holidays

Nice-to-have

  • Experience in banking or financial industry
  • Conflict management skills
  • Commitment to excellent attendance

Key Requirements

  • High School Diploma / GED
  • Minimum 1 year customer/client service experience
  • Intermediate level of proficiency with computers

Work Rights

Not specified

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