As the Omnichannel Operations Manager, you'll own the end-to-end execution of the HCP digital customer engagement strategy across ANZ, turning a global playbook into local market results
Job Summary
As the Omnichannel Operations Manager, you'll own the end-to-end execution of the HCP digital customer engagement strategy across ANZ, turning a global playbook into local market results.
You will be part of the customer experience team where you'll partner across brand teams, sales leadership, as well as global stakeholders to ensure digital and field engagement work as one system — not two silos.
This is a hands-on execution role — not a strategy-only seat. You'll be the person making digital HCP engagement work at scale in Australia.
Matching Summary
As the Omnichannel Operations Manager, you'll own the end-to-end execution of the HCP digital customer engagement strategy across ANZ, turning a global playbook into local market results.
Skills & Requirements
Must-have
HCP digital customer engagement strategy
SFMC Journey Builder
consent-based marketing
engagement scoring
digital stack operations
Nice-to-have
global playbook to local results
data-driven operator
project management muscle
Key Requirements
5+ years in omnichannel marketing, digital ops, or marketing automation in pharma/healthcare
Hands-on experience with SFMC, Journey Builder
Strong understanding of HCP engagement, consent-based marketing, and customer journey design