Service Delivery Director

Uniphar Group

**
10+ years service delivery management experience
Sap transport management and release cycles
Servicenow and service management platforms
** Uniphar Group is seeking a Service Delivery Director to oversee service delivery across multiple technology partners, focusing on strategic vision, stakeholder engagement, and continuous improvement. The ideal candidate will have extensive experience in service delivery management, particularly with large-scale ERP implementations, and a strong understanding of relevant technologies and frameworks. **

Job Summary

  • This role oversees the end-to-end handover process from Project Dawn delivery across multiple technology partners to ensure service excellence.
  • The successful candidate will design and implement a comprehensive service delivery framework aligned with Uniphar's long-term strategic goals.
  • Uniphar is a trusted global partner to pharma and MedTech manufacturers with a workforce of over 3000 employees spread across multiple continents.

Matching Summary

Match Score: 75

** Uniphar Group is seeking a Service Delivery Director to oversee service delivery across multiple technology partners, focusing on strategic vision, stakeholder engagement, and continuous improvement. The ideal candidate will have extensive experience in service delivery management, particularly with large-scale ERP implementations, and a strong understanding of relevant technologies and frameworks. **

Skills & Requirements

Must-have

  • 10+ years service delivery management experience
  • SAP transport management and release cycles
  • ServiceNow and service management platforms
  • ITIL change and release management frameworks
  • Multi-tier environment dependency management
  • CI/CD pipeline knowledge
  • S4, SAP Rise, and Azure technologies

Nice-to-have

  • Strategic vision and planning capabilities
  • Continuous improvement and innovation drive
  • Strong stakeholder engagement skills
  • Financial acumen and budget management
  • Adaptability and resilience under pressure
  • Proactive customer service orientation

Key Requirements

  • Bachelor's degree in computer science or related field
  • 10+ years proven experience in service delivery management
  • Large-scale ERP implementation experience required

Work Rights

Not specified

Tailored Resume

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