AGRIDENCE PTE. LTD. is seeking a Customer Success Executive to oversee the onboarding journey, support customers post-launch, and manage relationships to ensure successful product adoption. The ideal candidate should have 3-4 years of experience in customer-facing roles, preferably within a SaaS or tech environment, with strong skills in communication and relationship management
Job Summary
Own the full onboarding journey from sales handover to go-live while coordinating internally across Product, Tech, and Sales teams.
Monitor product usage signals through Pendo to engage customers proactively based on adoption trends rather than forced calendar cadences.
Maintain monthly health scores across five dimensions and manage recovery plans for accounts classified as Red.
Matching Summary
Match Score: 85
AGRIDENCE PTE. LTD. is seeking a Customer Success Executive to oversee the onboarding journey, support customers post-launch, and manage relationships to ensure successful product adoption. The ideal candidate should have 3-4 years of experience in customer-facing roles, preferably within a SaaS or tech environment, with strong skills in communication and relationship management.