Mohegan is seeking a Hotel Front Desk Clerk for their location in Wilkes, PA. The role involves providing excellent guest service, managing check-ins and check-outs, and maintaining positive guest relations
Job Summary
Anticipates guests' needs, responds promptly and acknowledges all guests, however busy and whatever time of day.
Maintains complete knowledge at all times of all hotel features/services, hours of operation, room rates, special packages and promotions.
Processes all guest check-ins and check-outs, handles payments, and resolves discrepancies.
Matching Summary
Match Score: 85
Mohegan is seeking a Hotel Front Desk Clerk for their location in Wilkes, PA. The role involves providing excellent guest service, managing check-ins and check-outs, and maintaining positive guest relations.
Skills & Requirements
Must-have
Anticipate guest needs
Maintain positive guest relations
Resolve guest complaints
Process guest check-ins and check-outs
Handle guest payments and financial transactions
Nice-to-have
Promote superior guest service
Experience endless career possibilities
Key Requirements
High school graduate or equivalent
Good communication skills
Ability to compute basic arithmetic
Ability to input and access information in property management system/computers/point of sales system
Previous experience as Front Desk Clerk
Must be able to work various shifts, weekends, holidays and flexible hours