Customer Service Clerk

Ethan Allen Interiors

Hourly; not specified; benefits include 401(k), me...
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Maintain records of upholstery repairs
Answer emails and phone inquiries within 24 hours
Update silao spreadsheet with repair data
** Ethan Allen Interiors is seeking a Customer Service Clerk who will serve as a mediator between retailers and manufacturing, handling inquiries regarding acknowledged orders. The ideal candidate should have 2-3 years of experience in customer service, with responsibilities including answering calls and emails, maintaining records of upholstery repairs, and assisting project managers. **

Job Summary

  • This position acts as a mediator between retailers and manufacturing, handling acknowledged orders via email and phone.
  • The role requires maintaining detailed records of upholstery repairs and rescheduling orders while updating specific spreadsheets.
  • Ethan Allen offers a comprehensive benefits package including 401(k) contributions, multiple medical plans, and dental coverage.

Matching Summary

Match Score: 75

** Ethan Allen Interiors is seeking a Customer Service Clerk who will serve as a mediator between retailers and manufacturing, handling inquiries regarding acknowledged orders. The ideal candidate should have 2-3 years of experience in customer service, with responsibilities including answering calls and emails, maintaining records of upholstery repairs, and assisting project managers. **

Salary

Hourly; Not specified; Benefits include 401(k), Medical, Dental, Vision, Life Insurance, Disability, FSA, Commuter Savings

Skills & Requirements

Must-have

  • Maintain records of upholstery repairs
  • Answer emails and phone inquiries within 24 hours
  • Update Silao spreadsheet with repair data
  • Review WIP reports monthly
  • Coordinate with project managers and repair personnel
  • Act as switchboard operator on multi-line system

Nice-to-have

  • Ability to work closely with SPMs
  • Experience inserting SRs into systems
  • Proficiency in updating shipment and billing information
  • Flexibility for non-routine assignments

Key Requirements

  • Minimum 2-3 years of experience
  • High School Education Level

Work Rights

Not specified

Tailored Resume

Cover Letter