Conversation Designer/analyst – Chatbot & Digital Experience Using Ai
Bankwest
Conversation design experience
Multi-turn conversational flows
Ai chatbot design
Design natural, human-centred conversations for the Bankwest Bee chatbot to make banking simpler for millions of customers
Job Summary
Design natural, human-centred conversations for the Bankwest Bee chatbot to make banking simpler for millions of customers.
Define how the chatbot understands context, guides customers through journeys, and maintains a clear, consistent voice using LLM and Generative AI features.
Collaborate across Product, Content, Compliance, and Engineering to align intent with capability and continuously improve accuracy and experience.
Matching Summary
Design natural, human-centred conversations for the Bankwest Bee chatbot to make banking simpler for millions of customers.
Skills & Requirements
Must-have
Conversation design experience
Multi-turn conversational flows
AI chatbot design
LLM prompt design
User behavior analysis
Nice-to-have
Collaborative spirit
Low-code solutions
Data modelling best practices
DevOps and governance
Key Requirements
Proven experience in conversation design
Experience with multi-turn dialogue design
Systems thinking and comfort with ambiguity
Experience with UX designers, product managers, engineers