Bilingual Customer Service Manager – Contact Centre
Solventum
Mississauga, Canada
Base: - cad; bonus/equity: not specified; benefits...
3d onsite
Bilingual english and canadian french
Contact centre operations
Team leadership and development
Lead the day-to-day operations of our customer support center serving customers across Canada
Job Summary
Lead the day-to-day operations of our customer support center serving customers across Canada.
Lead and develop a high-performing team through recruiting, onboarding, training, coaching, performance management, and recognition to drive productivity, engagement, and retention.
Serve as the point of contact for the Courtney Park (Mississauga) facility, ensuring EH&S compliance and a safe, orderly work environment aligned with local and Canadian requirements.
Matching Summary
Lead the day-to-day operations of our customer support center serving customers across Canada.
Salary
Base: - CAD; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Bilingual English and Canadian French
Contact Centre Operations
Team Leadership and Development
Customer Experience Enhancement
Operational Performance Management
Nice-to-have
Continuous Improvement Initiatives
Cross-functional Team Collaboration
Proactive Problem-Solving
Empowering Team Members
Key Requirements
Bachelor's degree or higher OR High School Diploma/GED
4 years managing diverse customer support teams
11 years service, distribution, or operations experience