The role involves driving customer issue resolution through a structured claims management process including root cause analysis and corrective actions
Job Summary
The role involves driving customer issue resolution through a structured claims management process including root cause analysis and corrective actions.
Candidates will collaborate with regional Technical Product Managers to perform failure analysis, site visits, and provide technical insights via reports.
The position requires developing tests to detect infant mortality and mid-life product failures while contributing to a knowledge base on degradation.
Matching Summary
Match Score: 85
The role involves driving customer issue resolution through a structured claims management process including root cause analysis and corrective actions.
Skills & Requirements
Must-have
Bachelor's degree in engineering discipline
Root cause analysis and failure analysis
Process field claims resolution
Statistical analysis methods proficiency
Microsoft Office applications proficiency
Nice-to-have
Master's or PhD in engineering
SAP software experience
Lean Manufacturing principles knowledge
Production System (TPS) familiarity
Additional language capabilities
Key Requirements
Minimum bachelor's degree in engineering
Strong problem-solving skills for product failure analysis