Customer Success Manager

KION

Multiple Locations
Base: $84,000 - $124,000; bonus/equity: not specif...
Not specified (assumed hybrid based on industry standards)
Customer lifecycle management
Proactive customer engagement
Customer success ownership
KION is seeking passionate and strategic Customer Success Managers to enhance customer outcomes in their Lifecycle Solutions & Services (LSS) organization. The role focuses on ensuring customers derive value from Dematic solutions through proactive engagement, relationship management, and operational continuity. ###

Job Summary

  • The Customer Success Manager is the primary owner of customer outcomes across the post-implementation lifecycle ensuring measurable value from Dematic solutions.
  • This role offers career development, competitive compensation and benefits, pay transparency, and global opportunities.
  • Dematic provides equal employment opportunities and prohibits discrimination and harassment of any type.

Matching Summary

Match Score: 85

KION is seeking passionate and strategic Customer Success Managers to enhance customer outcomes in their Lifecycle Solutions & Services (LSS) organization. The role focuses on ensuring customers derive value from Dematic solutions through proactive engagement, relationship management, and operational continuity. ###

Salary

Base: $84,000 - $124,000; Bonus/Equity: Not specified; Benefits: Competitive compensation and benefits

Skills & Requirements

Must-have

  • Customer lifecycle management
  • Proactive customer engagement
  • Customer success ownership
  • Data tracking and reporting
  • Customer relationship building
  • Cross-functional coordination
  • Travel to customer sites

Nice-to-have

  • Strategic guidance skills
  • Strong communication skills
  • Analytical and process oriented
  • Problem solving skills
  • Collaborative work environment
  • Ability to learn new software quickly

Key Requirements

  • Bachelor’s degree or equivalent experience
  • 3-5 years customer success or related experience
  • Material handling experience preferred
  • Ability to travel approximately 30%+

Work Rights

Not specified

Tailored Resume

Cover Letter