Assistant Manager, Customer Service – High Net Worth Insurance

GRAVITAS RECRUITMENT GROUP (SG) PTE. LTD.

Islandwide, Singapore
8 years life insurance experience
Policy administration for hnw clients
Chinese language communication skills
This role offers a highly visible position supporting High Net Worth clients and intermediaries within a globally established life insurer

Job Summary

  • This role offers a highly visible position supporting High Net Worth clients and intermediaries within a globally established life insurer.
  • The successful candidate will manage complex policy alterations, financial transactions, and operational approvals while ensuring full regulatory compliance.
  • Key responsibilities include monitoring service KPIs, resolving complaints, and partnering with cross-functional stakeholders to enhance the customer experience.

Matching Summary

Match Score: 85

This role offers a highly visible position supporting High Net Worth clients and intermediaries within a globally established life insurer.

Skills & Requirements

Must-have

  • 8 years life insurance experience
  • Policy administration for HNW clients
  • Chinese language communication skills
  • AML and CDD compliance knowledge
  • Cross-functional stakeholder management

Nice-to-have

  • Power BI exposure
  • ALMI or ACS qualifications
  • Experience with intermediaries
  • Operational improvement initiatives
  • Team coaching and capability building

Key Requirements

  • Degree qualified
  • Minimum 8 years in life insurance operations
  • Proficiency in Chinese language
  • Knowledge of AML/CDD standards
  • Strong analytical skills with Excel proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter