Client Engagement Specialist

Otis Elevator Co.

Fort Lauderdale, Florida, United States
Not specified; not specified; not specified
Fully remote
Bachelor's degree in finance or accounting
Experience with billing and invoicing operations
Proven ability to manage invoice disputes
This role serves as the key liaison between internal teams and customers to ensure end-to-end billing accuracy and dispute resolution

Job Summary

  • This role serves as the key liaison between internal teams and customers to ensure end-to-end billing accuracy and dispute resolution.
  • The position involves managing full ownership of account onboarding, transitions, and maintaining SLA tracking for National Key Account customers.
  • Otis offers intensive training in technology and processes, along with an Employee Scholar Program for pursuing degrees or certifications.

Matching Summary

This role serves as the key liaison between internal teams and customers to ensure end-to-end billing accuracy and dispute resolution.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Bachelor's Degree in Finance or Accounting
  • Experience with billing and invoicing operations
  • Proven ability to manage invoice disputes
  • Experience with customer portal billing systems
  • Ability to interpret hourly billing rate variations

Nice-to-have

  • Strong organizational skills and attention to detail
  • Excellent communication skills for customer meetings
  • Ability to identify trends and process improvement opportunities
  • Flexible and agile approach to responsibilities

Key Requirements

  • Bachelor's Degree preferred in Finance, Accounting, Business, or Sales
  • Experience in financial operations and accounts receivable
  • No specific work authorization status mentioned

Work Rights

Not specified

Tailored Resume

Cover Letter