Caregiver Field Support - Senior

Doctor Relocation LLC

Murray, Utah, US
Base: $35.64 - $56.12; bonus/equity: not specified...
**
Troubleshoot hardware, software, networks
Provide direct customer support
Resolve technical incidents and requests
** Doctor Relocation LLC is seeking a Caregiver Field Support - Senior in Murray, Utah, to provide technical support for caregivers facing hardware and software issues. The role requires strong problem-solving and communication skills to resolve incidents and fulfill service requests efficiently while adhering to service level agreements. **

Job Summary

  • Provide accurate, timely, and creative solutions to Caregiver computer hardware, peripherals, printers, operating systems, software applications, networking, telecommunications, and video conferencing issues.
  • This position must also promote the mission, vision, and values of Intermountain, while abiding by service behavior standards.
  • We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Matching Summary

Match Score: 75

** Doctor Relocation LLC is seeking a Caregiver Field Support - Senior in Murray, Utah, to provide technical support for caregivers facing hardware and software issues. The role requires strong problem-solving and communication skills to resolve incidents and fulfill service requests efficiently while adhering to service level agreements. **

Salary

Base: $35.64 - $56.12; Bonus/Equity: Not specified; Benefits: Generous benefits package

Skills & Requirements

Must-have

  • Troubleshoot hardware, software, networks
  • Provide direct customer support
  • Resolve technical incidents and requests
  • Document issue resolutions in ticketing system
  • Maintain and update knowledge base

Nice-to-have

  • Handle difficult customers professionally
  • Work well in a team environment
  • Share knowledge with peers
  • Promote mission, vision, and values

Key Requirements

  • 2 years of work experience in a related support field
  • CompTIA a Plus certification
  • CompTIA Network Plus certification
  • Microsoft Certified Technology Specialist (MCTS) certification
  • Microsoft Certified IT Professional (MCITP) certification
  • Microsoft Certified Desktop Support Technician (MCDST) certification

Work Rights

Not specified

Tailored Resume

Cover Letter