Sr. Technical Analyst - Managed File Transfer (hybrid)

Broadridge Business Process Outsourcing LLC

Manila, Philippines
Hybrid
Sftp, ftps, ftp, https, connect:direct, pgp encryption
Ibm sterling file gateway (sfg) support
Axway mft platform support
Provide 24x7 operational support for secure file transfer platforms, focusing on monitoring, incident management, and troubleshooting across on-premise and cloud MFT environments

Job Summary

  • Provide 24x7 operational support for secure file transfer platforms, focusing on monitoring, incident management, and troubleshooting across on-premise and cloud MFT environments.
  • Support IBM Sterling File Gateway (SFG), Sterling B2B Integrator (B2Bi), and AXWAY MFT platforms, including issue resolution and partner transmission support.
  • Troubleshoot issues related to PERL, UNIX shell, and Windows batch/PowerShell scripts, and collaborate with L3/engineering teams to improve platform stability.

Matching Summary

Provide 24x7 operational support for secure file transfer platforms, focusing on monitoring, incident management, and troubleshooting across on-premise and cloud MFT environments.

Skills & Requirements

Must-have

  • SFTP, FTPS, FTP, HTTPS, Connect:Direct, PGP encryption
  • IBM Sterling File Gateway (SFG) support
  • AXWAY MFT platform support
  • IBM Connect:Direct on-premise and AWS
  • 24x7 operations monitoring
  • UNIX/Linux and Windows OS knowledge

Nice-to-have

  • AWS-hosted MFT environments
  • ITSM tools exposure
  • Operational dashboard maintenance
  • Collaborative and inclusive environment

Key Requirements

  • 3+ years of experience with MFT solutions
  • Hands-on operational experience with IBM Sterling products
  • Experience supporting 24x7 mission-critical applications
  • Understanding of file transfer security concepts
  • Ability to analyze logs and identify root causes

Work Rights

Not specified

Tailored Resume

Cover Letter