Base: £30,000 py; bonus/equity: not specified; ben...
Home-based with occasional office travel
Digital product ownership experience
Messaging channel management (asm, sms, chatbot)
Contact centre technology knowledge
Capita is seeking a Product Owner for Messaging to manage and support the delivery of digital messaging projects, including ASM, SMS, chatbot, and social media channels. The role is fully home-based with occasional travel to the Darwen office and offers a competitive salary alongside various employee benefits
Job Summary
The role involves managing the design, delivery, and testing of projects across ASM, SMS, chatbot, and social messaging channels.
Candidates must possess strong commercial awareness and experience in digital self-service within a contact centre environment.
The position offers a competitive salary of £30,000 per annum along with 23 days' holiday and comprehensive benefits.
Matching Summary
Match Score: 85
Capita is seeking a Product Owner for Messaging to manage and support the delivery of digital messaging projects, including ASM, SMS, chatbot, and social media channels. The role is fully home-based with occasional travel to the Darwen office and offers a competitive salary alongside various employee benefits.
Salary
Base: £30,000 pa; Bonus/Equity: Not specified; Benefits: 23-29 days holiday, pension, cycle2work, volunteering day
Skills & Requirements
Must-have
Digital product ownership experience
Messaging channel management (ASM, SMS, Chatbot)
Contact centre technology knowledge
Stakeholder communication skills
Data-driven customer journey analysis
Nice-to-have
AI-driven chatbot technology knowledge
Conversational UX principles understanding
Trend identification in customer behavior
Process improvement initiative input
Key Requirements
Experience in digital product ownership or channel management