$20–$24 ph; 10% shift differential for shifts afte...
Superior knowledge of bank systems and products
Respond to customer inquiries
Resolve customer complaints
As a Contact Center Service Representative, you’ll be the voice of M&T Bank—delivering exceptional service during inbound and outbound customer interactions
Job Summary
As a Contact Center Service Representative, you’ll be the voice of M&T Bank—delivering exceptional service during inbound and outbound customer interactions.
You’ll respond to inquiries about our products and services and provide solutions across various business lines.
We offer paid training, overtime and shift differential, paid time off, health care benefits, retirement savings plan, and tuition reimbursement.
Matching Summary
As a Contact Center Service Representative, you’ll be the voice of M&T Bank—delivering exceptional service during inbound and outbound customer interactions.
Salary
$20–$24 per hour; 10% shift differential for shifts after 8:15pm; Paid Time Off, Health Care Benefits, Retirement Savings Plan, Tuition Reimbursement
Skills & Requirements
Must-have
Superior knowledge of Bank systems and products
Respond to customer inquiries
Resolve customer complaints
Adhere to risk and regulatory standards
Nice-to-have
Contribute to customer retention
Suggest alternative Bank products
Serve as point of contact for new hires
Key Requirements
High school diploma or equivalent
2 years' customer service, sales, or related bank experience