Service Desk Analyst

Boston Properties

New York, NY, United States
Base: $75,900 - $106,425; bonus: annual discretion...
Fully remote
3 years service desk support experience
Windows 10/11 and microsoft office knowledge
Active directory and group policy administration
The primary purpose of this position is to support the computing needs of all desktop and laptop users across multiple regions including New York, San Francisco, Los Angeles, and Seattle

Job Summary

  • The primary purpose of this position is to support the computing needs of all desktop and laptop users across multiple regions including New York, San Francisco, Los Angeles, and Seattle.
  • Candidates will be responsible for diagnosing hardware problems, performing repairs, and maintaining inventory while ensuring strict adherence to security policies and directory standards.
  • The role offers a competitive total rewards package including base salary, an annual discretionary bonus, medical and dental coverage, and a retirement savings plan with a company match.

Matching Summary

The primary purpose of this position is to support the computing needs of all desktop and laptop users across multiple regions including New York, San Francisco, Los Angeles, and Seattle.

Salary

Base: $75,900 - $106,425; Bonus: Annual discretionary bonus available; Benefits: Medical, dental, retirement match, backup childcare, educational assistance, commuter subsidy

Skills & Requirements

Must-have

  • 3 years service desk support experience
  • Windows 10/11 and Microsoft Office knowledge
  • Active Directory and Group Policy administration
  • SCCM and Microsoft Intune patching skills
  • Remote support tools like Teams and RDP

Nice-to-have

  • Azure Virtual Desktop experience
  • Adobe application support knowledge
  • Audio-visual equipment support skills
  • Proactive problem-solving attitude
  • Willingness to travel and work flexible hours

Key Requirements

  • Minimum 3 years service desk support experience
  • High school diploma required; BA/BS preferred
  • Experience in a Microsoft environment

Work Rights

Not specified

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