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Guidewire Software is seeking a Manager for their Application Support team in Curitiba, Brazil, to lead a group of engineers in ensuring the operational excellence of their cloud platform for P&C insurers. The role involves managing incident resolution, improving support processes, and fostering a collaborative team culture focused on innovation and AI. The ideal candidate should have substantial technical experience, team management skills, and a commitment to customer success.
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Job Summary
Lead a team of Application Support Engineers responsible for front-line support and stability of Guidewire products and applications for global customers.
Design and improve support processes, manage complex incidents, and coach the team to deliver high-quality, data‑informed service.
Partner closely with Product, Engineering, Cloud Operations, Security, and Customer teams to ensure every customer is successful and realizing measurable value from Guidewire solutions.
Matching Summary
Match Score: 75
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Guidewire Software is seeking a Manager for their Application Support team in Curitiba, Brazil, to lead a group of engineers in ensuring the operational excellence of their cloud platform for P&C insurers. The role involves managing incident resolution, improving support processes, and fostering a collaborative team culture focused on innovation and AI. The ideal candidate should have substantial technical experience, team management skills, and a commitment to customer success.
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Skills & Requirements
Must-have
Application Support Engineers leadership
Incident and service request management
Data-driven trend analysis
Cloud-based monitoring platforms
SQL for data analysis
Object-oriented programming debugging
Nice-to-have
AI-enabled innovation
Continuous improvement culture
P&C Insurance domain knowledge
Collaborative team environment
Key Requirements
8 years of hands-on technical experience
1 year of team management experience
Experience managing a global team
Knowledge of ITIL or other IT service management frameworks