Provides Tier 1 and Tier 2 support, troubleshooting and resolving complex issues including hardware/software maintenance, COTS and Unisys applications, voice communications, network connectivity, printing, and remote access
Job Summary
Provides Tier 1 and Tier 2 support, troubleshooting and resolving complex issues including hardware/software maintenance, COTS and Unisys applications, voice communications, network connectivity, printing, and remote access.
Identifies root causes of problems, takes responsibility for timely solutions, and escalates unusual or complex problems to higher levels for resolution.
Communicates problem, resolution, and root cause information to users, both technical and non-technical, to help prevent future recurrence and supports L1 and L2 support agents.
Matching Summary
Provides Tier 1 and Tier 2 support, troubleshooting and resolving complex issues including hardware/software maintenance, COTS and Unisys applications, voice communications, network connectivity, printing, and remote access.
Skills & Requirements
Must-have
Tier 1 and Tier 2 support
troubleshoot complex issues
hardware/software maintenance
Unisys applications support
network connectivity issues
remote access support
Nice-to-have
communicate with users
support L1 and L2 agents
problem solving skills
analytical skills
Key Requirements
2-4 years experience
High School Diploma or GED
Technical certification or Associate Degree may be required