End User Support - Canberra

Datacom

Canberra, Australia
On-site
Exceptional customer experience with end user services
Sound knowledge of laptops desktop pcs printers
Ability to articulate technical information clearly
This is an onsite role in Canberra working as a Desktop Support Engineer responsible for all aspects of Desktop Services

Job Summary

  • This is an onsite role in Canberra working as a Desktop Support Engineer responsible for all aspects of Desktop Services.
  • The position requires maintaining customer infrastructure, initiating service improvements, and adhering to recognized ITIL processes.
  • Datacom offers a dynamic culture with perks including flexi-hours, professional development courses, and a flat-structured environment.

Matching Summary

This is an onsite role in Canberra working as a Desktop Support Engineer responsible for all aspects of Desktop Services.

Skills & Requirements

Must-have

  • Exceptional customer experience with end user services
  • Sound knowledge of laptops desktop PCs printers
  • Ability to articulate technical information clearly
  • Adherence to ITIL processes change release
  • Experience with ITSM tools for ticket recording

Nice-to-have

  • Agile company environment adaptability
  • Proactive service and process improvement drive
  • Autonomous work style with excellent time management
  • Collegial flat-structured team culture fit

Key Requirements

  • Internal application only requirement
  • Demonstrated ability to prioritize work for SLAs
  • Excellent verbal and written communication skills

Work Rights

Internal employees only (Australian citizenship or permanent residency implied by internal status)

Tailored Resume

Cover Letter